hairylunch (hairylunch) wrote,

Speakers, resolved

As mentioned previously, the speakers on my laptop stopped working.

I called Dell, and after waiting 15-20 minutes, finally got to speak to someone. I explained the problem, saying that I had no sound, headphones worked fine, everything looked good in device manager, and that I could get sound, depending on the angle of my screen. For some reason he directs me to a webpage, and after opening it, it's a damn page for remote access to my machine. I'm thinking WTF, the problem I've described is clearly hardware, and they want remote access? Strangely enough though, I get disconnected . . .

Frustrated, I then try the chat support they have on their website. Much shorter wait, and after describing the problem, this person offers another link. This link is to some instructions that would let me examine the problem. I'm reluctant to follow the procedure, and point out the fact that the first step is to remove the battery, and I can't do that, seeing as how I'm chatting from the same machine that I'm complaining about. Fortunately, I'm able to remove just the hinge cover, and see the broken wires. So, after a 40 minute chat session (slightly painful), things are on their way . . .

A Dell authorized tech comes to my office last Tuesday, and he walks in with a huge box. We're both confused, and upon opening, it ends up that they sent a whole new display. I guess the speaker wires must be soldered directly to the speakers. So, I have a whole new screen on my laptop now . . . which means the $400 or so I paid for the 4 year warranty (which still has a year left on it), was totally worth it . . .
Tags: dell, laptop, warrany

  • new digs

    I've moved to! I've been on LiveJournal since the navel-gazing days of blogging, even paying for a…

  • Portland and Protests

    Truth is complicated. Memes and tweets serve as news for many today, and folks cherry pick their sources and the items they want to believe.…

  • Random Thoughts

    Lots of time to listen to podcasts and think/process these days . . . a few items that have been percolating in my brain ... Being a poet/imposter…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.