May 2nd, 2003

buzzed, B&W

Dell Support

So my laptop has finally been fixed. The Dell guy was here last Friday, and after looking at my problem, realized that the hinge and hinge cover weren't the real problem, but the whole palm rest had to be replaced. (That's the piece of plastic that covers most of the laptop around the keyboard, and also back and sides.) So he had to order one, and said he'd be back Monday. Well, apparently stuff came up, so he didn't get here till today, but I now have a new shiny palm rest on my laptop. It's kind of interesting since it appears taht the mouse buttons and the surface of the trackpad are part of the palm rest, so that looks brand new. I give Dell a 7 out of 10 on their service for this. If they had called or emailed me and let me know the service guy was tied up, I wouldn't have minded, but instead I was left wondering if they forgot about me or what. I don't mind waiting a week or so to have my laptop serviced on something that wasn't critical, especially since I didn't purchase the next-day service and things like that. In fact, I was surprised to find out I get on-site service. I thought I'd have to ship my laptop to a service center.