hairylunch (hairylunch) wrote,

Dell Support

So my laptop has finally been fixed. The Dell guy was here last Friday, and after looking at my problem, realized that the hinge and hinge cover weren't the real problem, but the whole palm rest had to be replaced. (That's the piece of plastic that covers most of the laptop around the keyboard, and also back and sides.) So he had to order one, and said he'd be back Monday. Well, apparently stuff came up, so he didn't get here till today, but I now have a new shiny palm rest on my laptop. It's kind of interesting since it appears taht the mouse buttons and the surface of the trackpad are part of the palm rest, so that looks brand new. I give Dell a 7 out of 10 on their service for this. If they had called or emailed me and let me know the service guy was tied up, I wouldn't have minded, but instead I was left wondering if they forgot about me or what. I don't mind waiting a week or so to have my laptop serviced on something that wasn't critical, especially since I didn't purchase the next-day service and things like that. In fact, I was surprised to find out I get on-site service. I thought I'd have to ship my laptop to a service center.

  • new digs

    I've moved to! I've been on LiveJournal since the navel-gazing days of blogging, even paying for a…

  • Portland and Protests

    Truth is complicated. Memes and tweets serve as news for many today, and folks cherry pick their sources and the items they want to believe.…

  • Random Thoughts

    Lots of time to listen to podcasts and think/process these days . . . a few items that have been percolating in my brain ... Being a poet/imposter…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.